Connected workspace

Customer Service

Manage cases, response deadlines and service trends.

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Customer service workspace

Open JSONLocal until you save or download.

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All times use the declared fixed offset. Daylight saving and holidays are never inferred. Results describe entered records as of the review time.

Backlog0Open and paused cases

Responses recorded0

Cases reopened0

Cohort service review

Average response time uses only cases with a recorded first response. Reopen rate divides cases reopened at least once by cases ever resolved in the same cohort, as of the review time. Cohorts use entered labels; no customer score is inferred.

Service cohort metrics
Cohort	Cases	Backlog	Answered / cases	Average business minutes	Reopened / ever resolved	Reopen rate

No records yet.

Saved workspaces

The three tools use one workspace. Download a local copy or choose your existing storage plan to save.

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