Refund requests

Paid service availability is checked at runtime. Sign in to check your account access; manual tools and file downloads remain free.

Unused service credits

You may request a refund of unused service credits within 30 days of the relevant top-up. Each request is reviewed manually; submitting a request does not automatically approve a refund.

Email demir@summairist.com with a brief description and the payment reference shown in your account, if available. We verify your authority for the account and payment, including organization accounts. Do not email passwords, API keys, full card details or sensitive app data.

Approved refunds cover verified unused, refundable credit purchased with money and return to the original payment method. Review accounts for services already used, pending charges and earlier payment adjustments. Refund amounts are limited to whole cents without rounding up; any fractional-cent residual remains as service credit.

Billing and service errors

Duplicate charges, billing mistakes and fulfillment errors are reviewed separately, including reports outside the 30-day ordinary request window. Charges for services already used are not automatically refunded; contact us if you believe a charge or service outcome is wrong.

During review

Credits reserved for a refund are unavailable for new work. New spending, storage growth and top-ups may be paused while the request is resolved. Retained storage can continue to use unreserved credits at the accepted rate; archiving does not pause those charges.

We do not promise a fixed review or bank-arrival time. A refund request does not delete saved work. See saved work and recovery or contact support.

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